Terms & Conditions


The Basics

1.1. By placing an order with The CV Pack you, the Client agree to accept our Terms and Conditions.

1.2. We reserve the right to change these Terms & Conditions at any time and without notice, and your continued use of our services following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using our services.

1.3. No contract subsists until we accept your order in writing. We may choose not to accept your order for any reason. We reserve the right to withdraw any services at any time. All prices are subject to change at any time prior to a contract being entered into and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any services or changing any prices.

1.4. We retain the right to revoke your right to continued use of our services at our discretion.

1.5. Your statutory rights are not affected by any of our terms, conditions or policies.

Delivery Times

2.1. The following clauses relate to our CV, cover letter and LinkedIn writing services.

2.2. We can only commence work on an order once we have received all necessary details. Once you have got to the payment page you will have the option to upload documents. Our turnaround times are timed from the point at which we receive the required information in order to fulfil your order.

2.3. Once you have ordered, you will have your first draft within 5 working days

2.4. Failure by us to meet the timescales will entitle you to a refund of the appropriate premium paid. We cannot be held liable for any further losses incurred as a result of failure to meet these timescales.


3.1. Payment is required in full with all orders. Your credit/debit card or PayPal account will be debited on acceptance of your order so as to ensure that sufficient funds are available in the account.

3.2. All credit/debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.

3.3. Should a suspected error be made in billing your credit/debit card, our policy is to provide a full and immediate refund, pending further investigation by the management.

3.4. All of our prices are always fully inclusive of all global consumption and VAT that we may be legally obliged to apply to our customers depending on their individual physical location.


4.1 To cancel your contract, please notify us in writing within 3 hours providing we have not already started working on your product. We will refund the relevant part of the purchase price within 30 days of your cancellation.


5.1. We endeavour to respond to all correspondence, including complaints, within a maximum of 24 hours from receipt. All complaints must be made in writing.

5.2. Should a complaint not be resolved to a client’s satisfaction, we welcome arbitration from a respected and mutually agreed independent third party.


6.1. Limitation of Liability.

Our liability is limited for losses that were not foreseeable to both parties when any contract was made, for losses that were not caused by any breach on our part and for business losses and/or losses to non-consumers. It is limited for loss of data, loss of profits, cost of cover, or other special, incidental, consequential, indirect or punitive damages however caused and regardless of theory of liability. This limitation will apply even if we have been advised of, or are aware of, the possibility of such damages.

Furthermore, nothing in these Terms & Conditions shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

6.2. Indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, reasonable losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of our services and our web sites.

6.3. Severance

Each provision of these Terms & Conditions shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part. This is subject only to the provision that where a particular term(s) is/are declared legally void, the contract will only continue to bind the parties if it is capable of continuing in existence without the void term(s).

For the avoidance of any doubt, we would reiterate that your statutory rights are not affected by any of our terms, conditions or policies.

6.4. Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and process any personal information about you electronically using the following lawful bases.

We are registered with the ICO under the Data Protection Register, our registration number is: 08175240010C

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

6.5. Internet Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

6.6. Data protection and security

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

6.7. 100% Money back guarantee

We offer a 100% money back guarantee if the CV writer has exceeded the agreed time-frame due to the writer being unresponsive;  this means that you (the client) have responded same-day to all emails and/or scheduled a call within 48 hours of your booking.

If the product has writing errors in it then we will issue a refund within 5 working days of completion of the product. We do not issue refunds based on personal preference of the style of the product, or as a result of success of interviews.

The refund is at The CV Pack’s discretion and can be any amount up to 100% of the cost of the service.

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